Custom Order Policy
Customized products are not eligible for return. If there is a quality issue, we offer a free remake or a refund after verification.
How to Report a Quality Issue
If you believe there is a quality issue with your order, please email sales@jerseyforme.com with your order number, a short description of the issue and clear photos of the product. Our support team is available 24/7 customer support and will review the claim as quickly as possible.
Claim Review Window
Please contact us within 10 days of delivery so we can review the issue while the order details and shipment records are still current.
Resolution Options
If we verify that the issue is caused by production or print quality, we will offer a free remake or a refund. The appropriate resolution will depend on the issue reported and the order status.
Return Shipping
Because our products are customized to order, a standard return is not available. In most quality-related cases, customers do not need to send products back unless our support team specifically requests it during the review.
Refund Timing
If a refund is approved, it will be issued to the original payment method after the review is completed. Processing times can vary depending on the payment provider.
